Items tagged troubleshooting

Posts : All posts tagged troubleshooting

IE9 bug: reloading the gametable creates a spare, stale video

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  • 16 Jun 19:30
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  • Here's a fun one. Load up a gametable in IE9:     Refresh the page, and your first video feed does not get deleted:     Peers see this stale feed, too. Refreshing the page again removes the first feed, leaving you with the second and third. Restarting IE prevents...

    A quick hack to buy some time for the real fix

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  • 12 Jun 23:37
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  • We've got an issue with the game table, where a user's microphone is disconnected when another user enters the room. You can reproduce this by having two people at a table, muting your mic, and having the other party reload the page. I'm working on a real fix for this,...

    Moving Infrno to a new data center

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  • 31 May 18:05
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  • We had 46 minutes of unscheduled downtime last week. A network issue resulting from a power outage in some core network equipment. This happened during reguler UPS maintenance, and was not supposed to have any impact on uptime. Canix used to provide sterling service, but that is no longer the...

    Troubleshooting the game table: When players can't see/hear each other

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  • 17 May 14:38
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  • When users can't see or hear each other, the issue is frequently a failed connection between some arbitrary set of players. For example, the empty red box below shows that Jennifer has failed to establish a p2p connection to me, so I can't see or hear her. Note that I...

    Chat bugs

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  • 14 May 12:48
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  • We're having all sorts of growing pains with the chat tool. Some unplanned reboots have occured, and new bugs have cropped up. I don't have an ETA on a fix, but the team is on the case. Sorry for the the inconvienience. I'll follow up when we know more.